We have roles within our organisation who occasionally have a need to submit requests or defects, but they do not need a permanent VersionOne license, as they only need to do this 1-2 timers per month (on average).

We use VersionOne as our primary ALM for product development, which means we already have many hundreds of licenses. However, our front-line associates (e.g. customer support and call centers) need a way of being able to submit information into the tool for our product development teams to be able to work on.

Currently guest collaborators are only able to collaborate on conversations for individual work items into which they have been invited. It would be good to either extend the capabilities of that role, or have a similar role which also does not use a license.